Replacing print cartridges The blinking print cartridge light indicates that the cartridge is low on ink and needs to be replaced. Follow these steps to replace the print cartridge. Step one: Replace the old print cartridge Open the front access cover. Wait for the carriage to stop moving. This should take only a few seconds.
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The lines are perpendicular to the direction the paper moved through the printer and parallel to the movement of the cartridges during printing. Figure : Defect, with the direction the paper moved through the printer indicated Solution one: Make sure the paper is appropriate for the print job Many papers have printing and non-printing sides. Load the paper with the printing side down. Use the correct paper type for the project.
For everyday documents, plain paper works well. For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced paper for the best results. If these steps do not help, try a different paper. Ink might not bleed as easily on heavier paper. Paper that does not accept ink well is also prone to bleeding and smearing. HP designs its inks and papers to work together. Solution two: Check the ink levels Follow the steps to check ink levels. The actual ink levels might be different from the estimate.
If you have installed a refilled or remanufactured ink cartridge, or a cartridge that has been used in another printer, the ink-level indicator is inaccurate or unavailable. Make sure the printer is turned on and connected to the computer. Right-click the printer icon and select Printing Preferences. Click the Features tab and click Printer Services.
The Toolbox opens. The ink levels appear on the Estimated Ink Levels tab. Figure : Checking estimated ink levels note: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable. Solution three: Check the print settings Follow the steps to check the print settings.
In the software that is being used to print from, click File, and then click Print. The Print window opens. Make sure that the appropriate product is selected, and then click Preferences. The Printing Preferences window opens.
Click the Features tab. Options on the Features tab include the following: Print quality: If the quality of the printouts is not as good as expected, try increasing the print quality. To print more quickly, try decreasing the print quality.
Paper type: Click the drop-down box. If one of the options matches the paper type exactly, click it rather than Automatic.
Size: Make sure the paper size matches the paper being used. Solution four: Clean the print cartridges Step one: Clean the print cartridge electrical contacts Follow the steps to clean the print cartridge electrical contacts. Remove the print cartridge from the device.
Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth. Do not wipe the ink nozzles on the print cartridges. Step two: Clean the print cartridges using HP photosmart software Follow the steps to clean the print cartridges using the HP photosmart software.
Load letter, A4, or legal unused plain white paper into the input tray. On the computer, click Start and then click Programs. Click the Printer Services tab. Click Clean Print Cartridges and follow the onscreen instructions.
Solution five: Check for defects using a diagnostic page Step one: Print a diagnostic page Follow the steps to print a diagnostic page. To print a diagnostic page, press and hold the Power button , press the Cancel button one time, and then release the Power button. Figure : Diagnostic page Step two: Note which cartridges printed which areas of the diagnostic page Identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you know which cartridge is the problem.
Because you can install different combinations of print cartridges in your printer, different patterns will show on the diagnostic page. However, the right and left cartridges print in the same areas of the page no matter which cartridges are installed. Figure : Example diagnostic page layout Printed by the right cartridge Printed by the left cartridge note: If you are printing in reserve mode one cartridge is missing , the area of the diagnostic page where that cartridge prints is blank.
The patterns in each area might look slightly different on your page. Step three: Check ink-level indicators on diagnostic page Follow the steps to check the ink-level indicators on diagnostic page.
Step four: Look for defects In general, if the printer and print cartridges are working properly, the patterns which look like grids of lines contain few or no missing lines. Also, the colors of the patterns and bars should be approximately the same as the color dots on the print cartridge label. Unless your monitor is calibrated, the colors are not correct. Instead, compare the colors on the page to the color dots on the print cartridge label. While the color dots might not be perfectly accurate, they are likely to be more accurate than the colors on the monitor.
Missing lines or streaked bars If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly. Figure : Right cartridge shows missing lines and a streaked bar Figure : Left cartridge shows missing lines and a streaked bar If the diagnostic page shows missing lines or streaked bars, click here to continue troubleshooting c in English.
Color mix If the color of the patterns or bars is different from the color dots on the cartridge label, the cartridge is not functioning properly. Figure : Color dots on the left tri-color cartridge label Figure : Color of one of the left cartridge bars is different from the color on the cartridge label If the diagnostic page shows colors that are different from the colors on the cartridge label, click here to continue troubleshooting c in English. Missing colors If any of the color blocks or patterns is entirely missing, the cartridge is not functioning properly.
Figure : The yellow pattern and bar are missing If any of the patterns or color blocks is entirely missing, click here to continue troubleshooting c in English. Ink smears If the diagnostic page shows smeared ink, you might need to clean the cartridges.
Figure : Left black cartridge shows smeared ink If the diagnostic page shows smeared ink, click here to continue troubleshooting c in English. Step five: Service your product Service or replace your HP product if the issue persists after completing all the preceding steps.
If you are in Asia Pacific, you will be directed to a local service center in your area. Repair fees might apply for out-of-warranty products.
Replacing Cartridges for HP Officejet H470, H470b, H470wbt, and H470wf Mobile Printers
Warranty types Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.
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