Feb 23, WageWorks is a waste We have had the same experience with our medical bills. After our son was born we were out a good amount of money; after going through insurance we still had over a thousand left to pay out of pocket. We were so wrong. The birth took place end of September.
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Podiatrist Wholesale Medical Equipment Remember, the easiest way to purchase prescription drugs and other eligible health care items is to use your health care card at a merchant with an inventory control system referred to as "IIAS.
For online pharmacy purchases, www. Can I use my health care card with the pharmacy mail order program? You can use your health care card with the pharmacy mail order program.
Just provide the account number from your card to your pharmacy vendor e. Express Scripts. Can the health care card be used outside of the United States?
The health care card can be used internationally as long as the provider operates under an eligible merchant category code. Depending on the provider and the transaction, the expense may have to be verified with receipts or other documentation.
If you make a purchase in a currency other than the currency in which your card was issued, the amount deducted from your funds will be converted by Visa USA Inc. At the Point of Sale Will I have to separate my items at checkout? At IIAS-certified merchants the card will only be accepted for payment of eligible health care items.
At these stores, when both health care and non-health care items are not separated and the health care card is presented for payment, only those eligible health care items will be paid for on that card. Another form of payment will then be requested for the remaining non-health care related items. However, if the card is used at a non-IIAS certified merchant you are encouraged to separate your items if you wish to only pay for the health care related items using the WageWorks health care card.
Otherwise, you may have to pay back your WageWorks health care card account for all non-health care related items. An updated list of all IIAS-certified merchants will be maintained here. What is the spending limit on my card? The value on the card at the beginning of the plan year is equal to your health care reimbursement account annual election.
As claims are submitted, the value of the card decreases by the amount of the transaction. If enough eligible health care claims have been incurred, the balance will eventually reach zero.
Am I able to use my card to pay for multiple prescriptions during one transaction? You are able to use your health care card for multiple prescriptions. However, when multiple prescriptions are purchased at the same time, they are not viewed separately by the card payment network, and the lump sum of the prescriptions is what the card payment network processes.
Since the total prescription cost will not be a multiple of a co-pay, which is one of the requirements for the transaction to be substantiated at the point of sale, you may be required to submit receipts to verify your expenses. What happens if I have an expense that is larger than my account balance? Can I still use my card for the amount of the available balance and then use another form of payment to pay for the difference? If your expense is larger than your account balance, you can use up to the account balance and pay for any remaining difference using another form of payment.
If you attempt to pay for any expense that is more than your account balance, the transaction will be declined. What if the card is declined? If your WageWorks health care card is declined at the point of sale, please use another form of payment to pay for your eligible health care service or expense. You will be able to submit a paper claim using a Pay Me Back claim form. Receipts and Requests for Reimbursement Why should I keep my receipts? In order to keep this program in compliance with IRS regulations, it is important to make sure the card is used only for eligible expenses.
WageWorks is responsible for reviewing all card transactions and verifying that the card is used only for eligible health care products and services. In order to make your card transactions go smoothly, keep your receipt even if your purchase is approved at the checkout counter. Receipts are most often requested for purchases at pharmacies that sell both eligible items like reading glasses, and ineligible items like magazines, greeting cards, and snacks.
Additionally, receipts are often requested for dental and vision care expenses, pharmacy expenses that are amounts other than the standard pharmacy co-pay, or when health care provider expenses are amounts other than the standard health care provider co-pay.
We suggest that you separate your purchases and pay for eligible health care items with your WageWorks health care card, and use another form of payment for everything else. Why do I need to provide a receipt for some transactions and not for others? There are certain retailers who are IIAS-compliant, which means that particular vendor has a computer system which automatically can determine if your purchases are eligible health care items. Many retailers are IIAS-certified, so you will not have to submit receipts when using your health care card at these stores.
How do I know if I need to provide a receipt or other documentation to WageWorks? A Card Use Verification form will be included in all monthly statements each time you have a card transaction with an amount that has not been verified. This form makes it easy to submit receipts or other documentation to verify the eligibility of these expenses and resolve the card transactions. You can also check your online account for the latest information.
What do I do if I lose my receipt? Your monthly account statement will let you know and explain your options. These options may range from submitting a substitute receipt to paying back your account for the amount of the transaction. If I cannot provide a receipt to substantiate an expense, how do I pay back my health care card account?
For any expenses that have not been substantiated within 75 days of the transaction, that amount will be deducted from your next requested reimbursement check or you may repay your account per the instructions on your statement.
How can I ensure most of my health care and pharmacy transactions are substantiated at the point of sale without having to provide receipts? One of the first recommendations after you receive your health care card is to log in to your account , and click "Improve My Card Experience" on the left-hand side of the Health Care overview page. By entering your health and prescription plan member IDs for you and your eligible dependents, you give WageWorks the information needed to automatically verify more of your health care card transactions.
Be sure to enter your new member IDs if you change providers. What happens if I use my health care card to purchase multiple prescriptions? Will I have to submit receipts to verify each of them? If the total amount of the transaction is not a multiple of one of your pharmacy co-pays, you will be required to substantiate the expenses by submitting receipts for each of the prescriptions.
You should first check that you are properly enrolled in a health care reimbursement account. If you are, then contact WageWorks Customer Service at I enrolled in a health care reimbursement account as a new hire.
When will I receive my health care card? As a new hire you will receive your health care card within two weeks of your enrollment in a health care reimbursement account.
What do I do if I lose my card or if my card is stolen? If you believe your card has been lost or stolen, or that someone has transferred or may transfer money from your card account without your permission, call WageWorks immediately at This is the best way to minimize any possible losses.
You can order additional cards for your spouse or eligible dependents. You can then enter the first name, last name, and required security information for each additional cardholder. Additional cards will be issued in the name s of your spouse or eligible dependent s. Card activation is based on the four digits you provided to WageWorks when the additional card was requested. These four digits are required during the activation process.
Your card is a three-year card and expires on the date printed on the card. If you re-enroll in a Health Care Reimbursement Account before the expiration date on the card, you will be able to use this same card. Therefore, please do not discard the card even after depleting all funds in your account. Is there a charge for a replacement card? Can my card be suspended?
Will I automatically be mailed a new card? Once this has been done, you will need to call WageWorks to request a new card with your updated name. My spouse and I are both Duke employees. Can we both get health care cards? Can we enroll in one health care reimbursement account and get two cards that link to that account, so that we could both pay for qualifying health care expenses from one account?
Either you or your spouse can enroll in a Health Care Reimbursement Account and request additional health care cards for use by eligible dependents, including your spouse. All additional requested cards will be linked to the same Health Care Reimbursement Account. You can still submit paper claims by downloading and completing a "Health Care Pay Me Back" claim form.
Your expenses will be reimbursed via the method you selected direct deposit or check when you created your online WageWorks account. You may submit paper claims, use the health care card, or do a combination of both to access the available funds in your Health Care Reimbursement Account. I have a dependent care reimbursement account. Can I use my WageWorks health care card to pay for my dependent care expenses? No, you cannot use your health care card to pay for dependent care expenses.
WageWorks works behind the scenes with many health plan providers and merchants to verify your card transactions automatically whenever possible. I have lost my member ID cards. How can I request new ones? You may contact the Benefits Office at to request replacement cards. Will I receive a health care card? All Duke Basic members will receive a health care card. The amount available in your health care reimbursement account is contingent on the level of coverage you have with Duke Basic.
Will I receive two health care cards? The funds from the Duke Basic reimbursement account will be combined with the funds from your Health Care Reimbursement Account, so that the total from the two accounts will be available to you during the plan year.
Wageworks Card Use Verification Form Pdf
Some verifications are automatic, others are not. When you use your card at an IRS-approved merchant, your card transaction is automatically verified at checkout. You will not be asked to later submit a receipt to verify those eligible expenses. Before using your card, always visit the sigis. Keep in mind that although your WageWorks Healthcare Card may be accepted as a payment method, you may still need to verify card use by submitting copies of receipts.
Complaint Registration Form
Health Care Card